Our service delivery is based on a four step servicing model – CONSULT, PERFORM, FEEDBACK & REVIEW. This ensures that Allied Security Management, in the first instance and on an ongoing basis, is delivering to our client’s expectations.
Consultation involves identifying your specific security requirements and working together to provide you with security solutions to meet your needs.
Professional Performance of our security service is provided.
Feedback involves regular reporting and assessment of the service we provide to keep you updated and informed on progress and incidents that effect you and/or your organisation.
A review of our service is undertaken to ensure that objectives have been met and to determine if any changes are required.
The Company Quality Policy is reviewed regularly by the Compliance Manager to ensure that:
The effectiveness and suitability of the objectives of the organisation are still appropriate.
The objectives provide the framework to reduce client complaints and retain viable business service contracts; the introduction of Business Service Managers should assist in this role;
Implement changes as directed by industry, legislation, regulation, customer satisfaction, compliance, business strategies and direction.
The quality objectives are reviewed monthly as part of the Compliance Manager’s Monthly Report.
Changes will be measurable and achievable to inputs and outputs of the business.
On receipt of new contracts an implementation plan is raised, ensuring that all areas of the agreed specification are actioned and ordered accordingly. A copy of the implementation plan is issued to the client in order to monitor start up progress. A Business Manager is appointed at the awarding of a contract to Allied Management to ensure that there is a nominated person who has sole responsibility for the smooth running of the contract. The sub-contracted services must meet the
Client’s requirements and those of Allied Management. We will check that our quality
management is in line with client obligations.
Sales Handover Procedure is raised to ensure that operational details are received. Each contract is reviewed to ensure that all requirements are adequately defined and documented, any differences from the tender are resolved and that Allied Management is able to meet all contractual requirements. When changes to the QMS are implemented, any other procedures will be changed if appropriate. Once a contract has been awarded the Business Manager will oversee the start-up of the contract to ensure that all services are delivered and staff appointed if necessary. The Business Manager will hand over the contract to the Contract Manager within one month of the start date.